I watched a stylist carry a stack of color bowls from the back room to her station — three trips, arms full, hair products tucked under her chin. Her salon had invested in expensive chairs and mirrors, but they skimped on the salon cart trolley. So every single day, that stylist wasted 15 minutes just […]
I watched a client nearly slide off the pedicure chair last month. Her foot slipped off the rest, she kicked the bowl, and water went everywhere. The nail tech looked at me and said, “This is the third time this week.” The problem? The salon bought a cheap pedicure foot rest that was too narrow
My buddy’s barbershop had a towel warmer that took forty-five minutes to heat up. He’d throw a cold, damp towel on my neck during a shave and I’d jump off the chair. He said, “It’s fine, it’s just a little chilly.” No, man. It’s not fine. A cold towel on a hot, sweaty neck is
My first esthetician magnifying lamp was a $60 clamp-on piece of junk. Sounded like a blender, the light flickered so bad I got headaches, and the 5x lens made my client’s pores look like lunar craters… but not in a useful way. Three months in, the arm drooped like a tired daisy and I had
If you’re opening a salon, you’ll quickly realize that the shampoo area is where the magic happens. It’s also where clients decide if they love you or hate you. I remember having a client with a bad neck, and my old sink was so deep she had to crane her neck at a terrible angle.
I remember a client asking me to dry her hair faster because she was late for a meeting. I was using an old, weak dryer and it took forever. Then I upgraded to a proper salon heat lamp and my blowouts got faster and smoother. But here’s the thing: I also burned a client’s scalp
My first nail station was a folding table and a cheap LED lamp from a discount store. I was doing my cousin’s nails in my living room, and we both had to lean over so far that my back hurt for two days. When I finally opened my own shop, I swore I’d get real
I remember my first facial room. It was basically a closet with a foldable table and a desk lamp I swiveled around to see my client’s pores. The shadows were awful, and I kept missing blackheads. My mentor finally walked in, took one look at my setup, and said, “Honey, you need a proper esthetician
One of my favorite spa owners in Denver told me her clients started complaining about cold towels during facials — in February. She had a cheap cabinet warmer that barely heated above lukewarm and took 40 minutes to warm up a stack. She asked if a spastudio towel warmer was worth the upgrade. I said,
I watched a stylist in Dallas almost throw her back out last month. She was shampooing a client at a station that was too low, and she had to twist her torso to reach the faucet. She told the owner, “I’m not doing this for another year.” That owner called me the next day asking
