Shipping Policy
Last updated: August 4, 2026
This Shipping Policy explains how Nova (“we,” “our,” or “us”) ships products ordered from novaspaequipment.com to customers, including wholesale buyers in the United States, Europe and worldwide.
1. Shipping Methods and Lead Times
- Production lead time: Standard products are generally prepared within 10-15 days. Custom or made-to-order products may take longer; the timeline will be confirmed in your order confirmation or proforma invoice.
- Shipping methods: We ship by sea freight, air freight, or express courier depending on order size, destination, and urgency. The method for your order will be specified in the proforma invoice or order confirmation.
- Delivery estimates: Typical delivery windows are provided at quotation. All delivery timelines are estimates, not guarantees.
2. DDP Shipping — USA, Europe and Other Destinations
We ship worldwide, not only to the United States. DDP (Delivered Duty Paid) shipping is available for the USA, Europe (including Spain, France, Germany, Italy, the Netherlands and more) and many other countries and regions.
To calculate your delivered DDP price, send us your country, ZIP / postal code, full delivery address (city, street, building) and order quantity (model and quantity per item).
We will reply with a door-to-door quote. Where DDP is available, the quoted price includes freight, insurance (where applicable), import duties and customs clearance — with no unexpected customs charges on delivery.
DDP availability and pricing depend on destination and order volume. If DDP is not available for your address, we will state the Incoterms (e.g., FOB, CIF, EXW) clearly in your quotation before you confirm.
3. Packaging
All products are packed in reinforced export packaging (wooden frame or carton with foam protection, depending on product weight) to minimize transit damage. Custom packaging and branded boxes are available on request.
4. Tracking
Once your order ships, we provide tracking information by email or WhatsApp. Please keep your contact details updated so you receive shipment notices.
5. Delivery and Inspection on Receipt
- Please inspect all products within 48 hours of delivery.
- If you find damage, shortage, or discrepancy, report it to us within 48 hours with photographic evidence (see our Refund Policy for claim steps).
- Signing for goods without noting visible damage may affect your ability to claim for transit damage.
6. Delays
We are not liable for delays caused by customs clearance, carrier issues, weather, force majeure, or other events beyond our reasonable control. We will, however, work with you and the carrier to resolve issues as quickly as possible.
7. Shipping Costs
Shipping costs are quoted per order and depend on destination, weight/volume, and chosen method. They will be itemized in your proforma invoice. Returns due to our error are shipped at our cost; other return shipping is the buyer’s responsibility.
8. Contact Us
Nova — Nova Spa Equipment
Commercial Furniture Industrial Park, Foshan City, Guangdong, China
Email: beautybedsale@outlook.com
WhatsApp: +852-59478476