NovaBeauty is a professional salon furniture and salon equipment manufacturer with over 10 years of production experience, providing factory direct supply for global B2B customers.

Does NovaBeauty support OEM and ODM customization?

Yes, NovaBeauty supports OEM and ODM services, including custom colors, voltage and plug options, logo printing, packaging, and full customization based on drawings or samples.

What is the minimum order quantity at NovaBeauty?

The minimum order quantity is 1 piece, making it flexible for both small orders and bulk purchases.

How long is the production time for NovaBeauty products?

All products are made to order. Production takes 7 to 25 working days for regular orders and 25 to 45 working days for bulk or customized orders.

Does NovaBeauty offer DDP shipping to the USA?

Yes, NovaBeauty provides DDP shipping service which includes sea freight, customs clearance, and door-to-door delivery with no additional costs after payment.

What warranty does NovaBeauty offer on salon furniture?

All NovaBeauty salon furniture products come with a 12-month warranty under normal use with reliable after-sales support.

Shipping Policy

Last updated: August 4, 2026

This Shipping Policy explains how NovaBeauty (“we,” “our,” or “us”) ships products ordered from novaspaequipment.com to customers, including wholesale buyers in the United States.

1. Shipping Methods and Lead Times

Production lead time: Standard products are generally prepared within 10-15 days. Custom or made-to-order products may take longer; the timeline will be confirmed in your order confirmation or proforma invoice.
Shipping methods: We ship by sea freight, air freight, or express courier depending on order size, destination, and urgency. The method for your order will be specified in the proforma invoice or order confirmation.
Delivery estimates: Typical delivery windows are provided at quotation. All delivery timelines are estimates, not guarantees.

2. DDP Shipping to the USA

For many US orders we offer DDP (Delivered Duty Paid) shipping, which means:

The shipping cost we quote includes freight, insurance (where applicable), import duties, and customs clearance fees.
The goods are delivered to your door with duties already paid — no unexpected customs charges on delivery.

DDP availability depends on order value and destination. If DDP is not available for your order, we will state the Incoterms (e.g., FOB, CIF, EXW) clearly in your quotation before you confirm.

3. Packaging

All products are packed in reinforced export packaging (wooden frame or carton with foam protection, depending on product weight) to minimize transit damage. Custom packaging and branded boxes are available on request.

4. Tracking

Once your order ships, we provide tracking information by email or WhatsApp. Please keep your contact details updated so you receive shipment notices.

5. Delivery and Inspection on Receipt

Please inspect all products within 48 hours of delivery.
If you find damage, shortage, or discrepancy, report it to us within 48 hours with photographic evidence (see our Refund Policy for claim steps).
Signing for goods without noting visible damage may affect your ability to claim for transit damage.

6. Delays

We are not liable for delays caused by customs clearance, carrier issues, weather, force majeure, or other events beyond our reasonable control. We will, however, work with you and the carrier to resolve issues as quickly as possible.

7. Shipping Costs

Shipping costs are quoted per order and depend on destination, weight/volume, and chosen method. They will be itemized in your proforma invoice. Returns due to our error are shipped at our cost; other return shipping is the buyer’s responsibility.

8. Contact Us

NovaBeauty — Nova Spa Equipment

Commercial Furniture Industrial Park, Foshan City, Guangdong, China

Email: beautybedsale@outlook.com

WhatsApp: +852-59478476